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Knowledgebase : Policies
     
MR. LOCK CAN ACCEPT COMMERICAL PURCHASE ORDERS. If your ordering with Mr. Lock will be infrequent, we would prefer payment via credit card or a mailed company check. We will be glad to prepare a pro-forma invoice that you may attach with your mailed co...
Cancelled/Refused Orders: Cancelled orders, orders that have not shipped, may be subject to a 5% processing fee at our descretion depending on how far the order is in the fullfillment process. Orders that have been shipped may not be cancelled. Ref...
All rights reserved. No portion of this web site may be reproduced in any form, or by any means, without prior written permission from Mr. Lock, Inc. All other products or services mentioned in this service are the trademarks, service marks, registe...
Freight Claims: If merchandise is damaged or lost in transit, it is the responsibility of the customer to file a claim with the carrier. Prompt inspection at destination by the carrier is the first step in filing a claim. All claims must be made w...
MINIMUM ORDER: There is not a minimum order amount for orders placed online, however orders under $4.00 (excluding shipping) will have a single flat rate shipping & handling method. A $15 merchandise minimum is required for orders shipped out of th...
If we, in error, send you a product you did not order, we will pay for return shipping and reship the correct product - please contact us. If you ordered the wrong item, we will accept the product back - please review our return policy [1]. Links:...
All International shipments are shipped DDU (delivered duty unpaid) - it is the responsibility of the purchaser to determine if duties, local taxes, and broker fees will be imposed on purchased goods. If you need to know the country of origin of a s...
Despite our best efforts, items on our site may be accidentally mispriced. If we discover that an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order...
YOUR PRIVACY IS IMPORTANT TO US! Customer information entered when placing an order is considered private. We do not offer name, address, email or phone number information to any advertising agencies, and will only contact you via these methods in or...
Warranties: Warranties vary widely by product, and manufacturer. Mr. Lock will be glad to offer exchange/replacement of a defective item within the first 30 days of purchase. If you have an item that is defective, and within the product warranty perio...
Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merch...
TEXAS SALES TAX * In accordance with Texas law, MrLock.com collects sales tax on any order shipped within Texas Borders. * The current tax rate for hardware purchases, labor charges, and shipping (freight, delivery, or postage) is 8.25% and is tax...
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