Shopping Cart 
Checkout
Knowledgebase: Policies
Return Policy
Posted by Joe L on 30 August 2010 12:41 PM

Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date. Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restock fees. Request an RMA


(107 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako Fusion