Knowledgebase: Policies
Return Policy
Posted by Joe L, Last modified by Joe L on 06 May 2015 08:36 AM

Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date. Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restock fees. Request an RMA

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