Knowledgebase: Policies
Cancelled or Refused Order shipments
Posted by Joe L on 30 August 2010 01:35 PM
Cancelled/Refused Orders:

Cancelled orders, orders that have not shipped, may be subject to a 5% processing fee at our descretion depending on how far the order is in the fullfillment process.
Orders that have been shipped may not be cancelled.
Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy.
Refused orders may not be covered by carriers insurance - check with the carrier.
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